Changes To Your Holiday By You

After you have paid your deposit, you may wish to change some elements of the holiday, e.g.. type of accommodation. We will endeavour to meet your request, however, a charge of £15 per alteration to the holiday will be made. Substantial changes, for example a change of holiday date, will be treated as a cancellation (see "Cancellation Of Your Holiday" below). Any changes must be notifies at least 8 weeks before the holiday start date and be confirmed to us in writing, by the same person who signed the confirmation paperwork, or their Travel Agent.

When changes are requested to be made within 8 weeks of the holiday start date, it will be treated as a cancellation and be subject to cancellation charges as outlined below

Cancellation Of Your Holiday

If you have to cancel your holiday, you must notify us in writing. The date of the cancellation is the day when we receive written confirmation. The same person that signed the confirmation paperwork or the Travel Agent must where ever possible, sign the cancellation letter. If you cancel your holiday more than 56 days before the start date of the holiday, Then your deposit and insurance premiums will be forfeited. If you cancel your holiday 8 weeks or less before you holiday start date the cancellation fee be 100% of the holiday cost and any insurance cost. If you have not arrived by 8am the morning after your holiday was due to commence, or contacted the resort to confirm your arrival time, Mill Rythe Holiday Resort LLP. will treat the holiday as cancelled, and the total holiday cost and insurance premium will be retained.

If We Cancel Or Change Your Confirmed Holiday 

We try very hard not to change or cancel your holiday or make any changes to your holiday arrangements, but where it is absolutely necessary we will advise you or your Travel Agent as soon as possible. If we cancel your holiday or make a significant alteration such as changing your date of arrival or duration, you then have the choice of the following:

• Accepting the alternative arrangements as notified to you.

• Choosing another available holiday from us at the advertised price.

• Cancelling your holiday with a full refund of all money that you have paid

In addition to the above and provided it does not arise from circumstances amounting to force majeure, we  will pay you the following compensation:

• If after full payment but more than 2 weeks before the intended departure, a maximum of £20 per week, per booking or £10 per short break.

• If after full payment but within 2 weeks before the intended departure, a maximum of £40 per week, per booking or £20 per short break.

Force Majeure means  circumstances beyond our control including (but not limited to) industrial disputes, war or threat of war, civil disorders, fire, technical problems, adverse weather conditions, floods, acts of God and communicable diseases. We regret that we cannot accept liability or pay any compensation for cancellation to your holiday or the destruction or damage to your accommodation due to force majeure.

Limitations Of Liability

We accept responsibility for those arrangements for your holiday, which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any member of your party, unless one of the following applies.

There was wilful default by us, our employees or agents or death or personal injury was caused by negligence of Mill Rythe Holiday Resort LLP. Our employees or agents.

For all claims other than death or personal injury which result from the non-performance or improper performance of the contract by Mill Rythe Holiday Resort LLP. Mill Rythe Holiday Resort LLP. will pay compensation that is reasonable in all circumstances. No action may be taken in respect of any complaint not brought to the attention of the Duty Manager or Customer Services Manager. We cannot accept responsibility for late or non-arrival of entertainment artistes.

General

Please note that all points covered in the "All You Need To Know" and "How To Book" sections of the brochure or website also form part of these conditions of booking. All bookings are subject to these conditions of booking and to availability.

No party shall be allowed to reproduce any of the contents of the brochure or website (including photographs) without written permission of Mill Rythe Holiday Resort LLP. or any other copyright owner.

 

 

 

Mill Rythe Holiday Resort LLP.

16, Havant Road,

Hayling Island,

HAMPSHIRE

PO11 0PB

United Kingdon

Please read these booking conditions carefully.

When you book a holiday with Mill Rythe Holiday Resort LLP. you are entering into a contract. Your booking or payment is taken as acceptance of your acceptance to our Terms and Conditions as published in our brochure and website. All bookings are made with Mill Rythe Holiday Resort (the "Company") and accepted by the company on the strict understanding that the person signing the booking form does so on behalf of all the persons named on it, each of which has read the Terms and Conditions and agree to be bound by them.

How To Book

Book By Telephone

When you call the resort hotline, we will check the accommodation availability answer any questions you may have and make a booking for you. To allow us to continually improve the service we provide, we may from time to time record or observe telephone calls for training purposes.  Whilst the Mill Rythe Team will always try to give accurate information and price quotations to telephone enquiries, we cannot accept any responsibility for such information until it is confirmed in writing.

Paying By Credit/Debit Card

At the time of booking by telephone you may pay your deposit or full amount using Visa or MasterCard credit cards, Switch or Delta debit cards for additional charge.

Payment By Cheque/Postal Order

When you make a reservation by telephone your booking will be reserved for 7 days. In those 7 days a deposit or full payment will need to be received by us. On receipt of your payment we will issue your holiday confirmation. Your holiday will not be confirmed until payment is received.

Booking Through A Travel Agent

You can also book your holiday through a local Travel Agent who will be please to check availability and make a booking for you. Once your holiday has been booked, your Travel Agent will require a signed and completed booking form which will be forwarded to Mill Rythe Holiday Resort LLP. together with your deposit (or full payment if your holiday is within 8 of the holiday start date) and any insurance premiums due.

Deposit/Insurance Payments

Your deposit plus any insurance premiums must be paid for at the time of booking. They must accompany you signed booking form. The deposit is £20 per person (over 2 years old) for half and full board holidays. Your deposit will be deducted from the full amount. Please be advised that all deposits are non-refundable.

Important

We are unable to accept a booking if it is in breach of our website or brochure booking conditions. All booking made within 8 weeks of the holiday start date must be paid in full including any cancellation cover premiums required. We will hold your provisional for a period of 7 days. If you book your holiday 2 week prior to the start date, your reservation will be held for 24 hours. After that, if we do not hear from you we will assume that you no longer require your holiday and you reservation will be cancelled.

Paying The Balance Of Your Holiday

We will send you or your Travel Agent your holiday confirmation acknowledging any deposit and premiums paid. It will clearly detail the date on which your balance payment is due. This balance must be paid no late than 8 weeks before the start date of your holiday. Please remember to allow 5 working days before the due date for your payment to reach us. Your final confirmation will then be sent to you. Please keep this safe, as you must present this upon arrival at the holiday resort reception to obtain your accommodation keys. If the balance is not received by the due date then your holiday will be treated as a cancellation, as detailed in our booking conditions.

Our Holiday Contract 

Our contract is made when you receive our written holiday confirmation. Our contract is subject to these conditions of booking and the provisions contained in the "All You Need To Know" and "How To Book" sections of the brochure and website. Signing the booking form or holiday confirmation will be treated as an application by each person listed over 18 years of age for membership of any club operating at the resort in respect of which a subscription of 5p is included in the holiday tariff. This is a legal requirement in order to use certain facilities provided. The personal details provided, including home address and age must be true and correct. We reserve the right to declaim or terminate the booking of any guest (guests). In this event, no refund of monies will be made.

 

 

Terms And Conditions